If you are a consumer in the United States, this Privacy Notice explains how Bosch Thermotechnology Corp. ("Bosch" or "We") collects, uses, processes, discloses, and retains your personal information, personal data, and personally identifiable information when you visit our websites, mobile applications, and any other applications, products, or services (collectively, the "Services") that display this Privacy Notice.

Bosch Thermotechnology Corp. acts as a controller of your personal information. We determine how and why personal information can be used and provides the specific Service.

Any comments, complaints, or questions regarding the processing of your personal information may be emailed to privacy.policy@us.bosch.com or mailed to the Privacy Notice Administrator 38000 Hills Tech Drive, Farmington Hills, Michigan 48331.

You can obtain more information about how we collect, use, disclose and safeguard your personal information by reviewing our full Privacy Notice below.

AFTERMARKET RESOURCE CENTER PRIVACY NOTICE

Privacy Notice of Bosch Thermotechnology Corp.

Introduction

Bosch thanks you for your interest in our company, products, and/or services. We are dedicated to protecting your personal information and putting you in control of how we collect and process your personal information.

Scope

This Privacy Notice covers our processing of personal information, personally identifiable information, and personal data (for simplicity, referred to as personal information), as required by numerous laws and regulations in the United States.

Personal Information Purpose(s), Collection, and Disclosure

Bosch collects the personal information described below. If any additional personal information is collected by Bosch, we will provide any required notice(s), and where applicable, obtain any required consent(s), in accordance with applicable laws.

Information You Create or Directly Provide to Us

• Communication and Customer Support: We collect personal information when you request information from us, contact our customer service, or sign up for email newsletters or marketing communications. This may also include when you interact with our chat feature. The personal information collected includes your name, email address, phone number, mailing address, call recordings when you contact our customer services, and any other information you choose to voluntarily provide to us. Personal information collected from you is used for the purposes of customer support, improvement of our offerings, fulfilling or meeting the reason you provided the information and dispute resolution. We disclose this data to contracted service providers performing work on our behalf such as hosting providers and customer service agencies.

Information We Collect Indirectly as You Use Our Services

• Device and Network Information: When accessing our Services, we collect personal information about your device. This may also include when you interact with our chat feature. The personal information collected includes device’s hardware model, browser type, IP address, MAC address, serial number, operating system and version, unique device identifiers, usage and traffic data, how your device interacts with the Services, network information, and mobile network data. Personal information collected from you is used for the purposes of technical administration of Bosch and Bosch affiliate websites, mobile applications and/or Services and maintaining the safety, security, and integrity of our websites, products and Services, databases and other technology assets, and business. We disclose this information to contracted service providers performing work on our behalf such as hosting providers and data analytics providers.
• Location Information: We collect personal information about your approximate location information based on your IP address. Your decision to decline permission may impact the website’s functionality. This may impact functionality such as your ability to interact with features of the website. This personal information is used for the purposes of validating your region. We disclose this personal information to contracted service providers performing work on our behalf such as hosting providers.
• Usage Information: We collect personal information about your activity on our website through log files and cookies. The personal information collected includes access dates and times, pages or screens viewed, route by which you access our Services, searches you conduct within the Services, information about activity on a page, other system activity, your use of any external links within our Services, your Internet Service Provider, media access control (MAC) address, and identifiers associated with the browser cookies and similar technology we deploy on our Services. See Cookie Section below. This information is used for the purposes of analytics and security administration. We disclose this information to contracted service providers performing work on our behalf such as hosting providers and data analytics providers.

In addition to the purposes listed above, personal information collected may be used for:

• Compliance with legal and/or regulatory requirements.
• Evaluating or conducting a merger, sale of assets, consolidation or restructuring, financing or acquisition of all or a portion of any Bosch business, asset or opportunity by, with or into another business, entity or company.
• Technical administration and maintaining the safety, security, and integrity of our websites, products and services, databases and other technology assets, and business.

Sale or Sharing of Personal Information

We do not sell your personal information for monetary or other valuable considerations.

We do not share your personal information with third parties for any purpose. Therefore, we do not offer the right to opt-out.

Sensitive Personal Information Collection and Opt-Out

We do not collect sensitive personal information. Therefore, we don’t have an opt-out to Limit the Use of your Sensitive Personal Information.

Retention of Personal Information

We will retain your personal information to accomplish the purpose(s) for which it was collected and to comply with legal obligations.

We will not retain your personal information in an identifiable form when the purpose(s) for collection have been accomplished and there are no business or legal requirements for retaining your personal information. Your personal information will be destroyed, deleted, de-identified, and/or removed from our systems.

Use of Links to Affiliated and External Sites

The website may contain links to other websites. Your use of these websites is not covered by our Privacy Notice. You are encouraged to review the privacy notice(s) of the linked websites for more information about their privacy practices and your privacy rights.

Chat Feature

We provide the opportunity to learn about our products, Services, and more by means of a chat feature. When using the chat feature, you will not be communicating with a live person. The conversation is retained to fulfill the purposes for which it was provided. The chat conversation will be retained for six months. To protect your privacy, we recommend that you refrain from sharing personal information that is not necessary to fulfill your request.

Use of Cookies, Analytics, and Other Similar Technologies

We distinguish between cookies and similar technologies that are required for your convenience and those that are not. Bosch makes it possible to control the use of cookies and other similar technologies that are not technically required.

We use the following services:

• Google Analytics: To track website performance and user engagement. Bosch has enacted Google’s Restricted Data Processing and does not share your personal information with Google.
• Google Tag Manager: Administration of website tags for conversion tracking, site analytics, and remarketing.

Cookies for your convenience will be deleted after 365 days. Cookies and similar technologies provided by third parties will be retained until the provider’s designated expiration date. You can opt out of third-party cookies by adjusting your browser settings or using tools provided by the third parties. You can opt-out and manage your preferences at any time through the "Privacy Settings" link in the footer.

Do Not Track Signals and Universal Opt-Out Mechanisms

Bosch does not sell or share your personal information collected through the website to third parties as defined by relevant laws. Therefore, we do not recognize "Do Not Track" ("DNT") or Universal Opt-Out Mechanisms, such as Global Privacy Controls.

Artificial Intelligence (AI)

We utilize AI technology provided by our service provider, Cognigy.

AI technology is utilized to direct customer questions related to parts, warranty, order status, and inventory information.

The following personal information will be collected: information you voluntarily provide in the chat interface, including serial numbers, customer number, and order number or status.

Our service provider does not use your personal information to train their own AI models.

For more information on the AI technology contact the controller listed in the Section Controller Contact below.

To opt-out of the use of the AI technology, contact the controller listed in the Section Controller Contact below.

The security of your personal information is important to us. Bosch implements appropriate safeguards to ensure that your personal information is protected against tampering, loss, destruction, access by unauthorized persons and unauthorized disclosure.

International Transfer within Bosch

When processing your personal information, we may transfer your personal information to our parent company, Robert Bosch GmbH located in Germany, or to any other Bosch affiliates throughout the world. Accordingly, your personal information may be accessible to courts, law enforcement and national authorities in countries other than the country in which you reside.

Children’s Privacy

Bosch does not knowingly collect or use any personal information from online visitors under the age of 16. Bosch does not knowingly allow visitors under the age of 16 to participate in any promotions or contests made available from time to time.

California "Shine the Light" Privacy Rights

California’s "Shine the Light" law permits Bosch customers who are residents of California to annually request a list of their personal information (if any) that Bosch disclosed to third parties for direct marketing purposes in the preceding calendar year, and the names and addresses of those third parties.

Your Rights

Dependent on the state of your residence * you may be provided the following data subject rights:

* States include California, Colorado, Connecticut, Delaware, Florida, Iowa, Maryland, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia

How to Exercise Your Rights

We will not discriminate against you for exercising any of your rights. If you choose to exercise your rights, use one of the following options:

• Calling us at (888-43-BOSCH (888-432-6724))
• Sending an email to: privacy.policy@us.bosch.com

To assist Bosch to process your request, the following information is required: your full name, phone number, address, and include any additional information about your previous contact with Bosch (e.g. contact point with Bosch, screenshots, reference to a specific product/newsletter) may help expedite the request. We can only respond if we can verify your identity or authority to make the request.

Depending on your state of residence you may request certain rights through an authorized agent. When an authorized agent submits your request, we may also require that you:

1. Provide us a copy of your written permission for the authorized agent to submit the applicable request; and
2. Verify your own identity directly with us.

When you have provided your authorized agent with a power of attorney pursuant to California Probate Code Sections 4000 to 4465, we may require a copy of such power of attorney before fulfilling any request.

Response Timing and Format

We respond to all verifiable consumer requests within forty-five (45) days or sooner when required by law. In some cases, more time may be needed to provide a response. We will inform you of the reason and extension period in writing. If we cannot comply with a request, a written response explaining the reasons will be provided.

We do not charge a fee to process or respond to your verified consumer request, unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Filing a Complaint

You may file a complaint with the applicable state Attorneys General Office or regulatory agency.

Controller Contact

To obtain more information on our products or Services, you may submit your inquiry using one of the contact methods below:

• Website: General Inquiries
• Phone: 800-283-3787
• Postal Address:
  ATTN: Customer Service
  50 Wentworth Ave.,
  Londonderry, NH 03053

Data Protection Incident

Please use the Data Protection Incident Reporting System to notify us of any data protection incidents.

Changes to Privacy Notice

Bosch reserves the right to revise this privacy notice as required. Published revisions are effective immediately, unless we are required to provide direct notice or obtain your consent pursuant to applicable laws.

The effective date of this privacy notice is August 20, 2026.